NOSH ONLINE LUNCH ORDERING
GENERAL TERMS AND CONDITIONS
These general terms and conditions (hereinafter: GTC) contain the terms and conditions of Nosh online lunch ordering.
1. Definitions
Service Provider: the person specified in point 2 who provides the lunch ordering service and operates the Website.
Service: the food delivery service provided by the Service Provider to the Customer.
Customer: the natural person ordering the Service.
Website: https://noshcoffee.hu/uzlet/
2. Data of the Service Provider
Company name: Bárd Bisztró Korlátolt Felelősségű Társaság
Company registration number: 01-09-345230
Registered office and mailing address: 1139 Budapest, Teve utca 33-41. C. ép. 1. ajtó
Represented by: Bach Yaar, managing director
Tax number: 26794688-2-41
Registering authority: Company Registry of the Metropolitan Court of Budapest
Chamber: Budapest Chamber of Commerce and Industry
Email address: info@noshcoffee.hu
Phone: +36303342616
3. Food ordering
The Service Provider offers hot meals to Customers via the Website.
When ordering lunch online via the Website, the Customer can select the lunch he/she wishes to order for a given day in the following calendar week and the quantity thereof (using the + and – buttons).
Orders can be placed until 2:00 p.m. on Friday of the previous calendar week.
By clicking on “Proceed to checkout,” the Customer can view a summary of the order and, if he/she agrees with it, in order to place the order – without registering on the Website – he/she must provide their personal and billing information, as well as the pickup location.
The order items can be modified before the order is placed.
The conditions for placing an order are the acceptance of these GTC and the Privacy Policy, clicking on the “Place order” /AppleyPay/ GPay button, and paying for the order with the specified credit card details. If these conditions are met and payment is successful, a contract is concluded between the parties, which also includes the content of these GTC.
If the payment or order is unsuccessful, the Customer will also receive an email notification.
Under the contract, the Service Provider undertakes to deliver hot meals to the Customer at the designated pick-up location (Nosh store), and the Customer is obliged to pay the consideration (fee) for this.
The Service Provider will usually send an email confirmation to the Customer within 60 minutes, but no later than 24 hours, after successful payment and order placement, which will include the Customer’s name, the meals ordered, the order amount, and the order identification number.
If the payment or order is unsuccessful, the Customer will also receive an email notification.
If the payment is successful but you do not receive an email confirmation of your order, please contact the Service Provider using the contact details provided.
*
Orders cannot be modified or canceled once they have been placed.
The Service Provider may agree to modify or cancel an order on a case-by-case basis upon request by the Customer via email.
*
The contract is concluded in Hungarian, in electronic form, and the language of the contract is Hungarian.
The contract is not considered a written contract, therefore the Service Provider does not file it, does not mail it, and it is not accessible later.
The Service is provided by a business, and the Customer is considered a consumer, so the order is a contract between a consumer and a business under Government Decree 45/2014. (II. 26.) on the detailed rules of contracts between consumers and businesses (hereinafter: Government Decree).
4. Picking up order
The ordered lunch can be collected on the day specified in the order, usually between 8:00 a.m. and 2:00 p.m. The Service Provider will send an email to the Customer regarding the earliest possible collection time for the lunch.
After 2:00 p.m., the Service Provider is not obliged to store the lunch, and the lunch cannot be picked up the following day.
If the Customer does not pick up the lunch within the time period specified in this section, the Service Provider will contact the Customer by phone, if possible.
The Service Provider does not undertake to deliver the lunch.
The following locations, Nosh stores, can be designated as lunch pick-up points:
Nosh Circle Café – Budapest, Vágóhíd utca 12-18.
Nosh Supreme – Budapest, Tóth Kálmán utca 27-31.
Nosh Square Café – Budapest, Fáy utca 15.
Upon receiving lunch, the Customer is required to provide the Service Provider with the order number received in the email.
The Customer can pick up their lunch at the designated location in the Nosh store.
Lunch is prepared for takeaway and delivered in a paper takeaway box without cutlery.
5. Payment terms
The Service Provider provides information about the purchase price of lunch on the Website and is entitled to unilaterally modify the purchase price at any time. The modification does not affect orders that have already been placed and paid for.
The price of lunch is always a gross price, which includes VAT.
When placing an order, the Customer is also required to pay an additional gross delivery fee of HUF 500/ each ordered menu (daily offer), which includes the cost of packaging the lunch.
Prices are always specified in Hungarian forints.
If, due to a system error, a clearly incorrect price appears on the Website (i.e., a price that differs significantly from the well-known, generally accepted or estimated price of the product, a price of “0” HUF or “1” HUF), the Service Provider is not obliged to deliver the product at the incorrect price and is entitled to offer the Customer delivery at the correct price.
The Customer can pay for their lunch order on the Website exclusively by credit card.
The Service Provider does not store credit card details.
Payment is made through the WooPayments system, which is a payment gate processing the payments, transactions. WooPayments is a secure online payment solution that allows Customers to pay directly with their credit card (e.g. Visa, Mastercard, American Express, Discover, Diners Club, JCB, China UnionPay, eftpos). More information about WooPayments is available at the following link: https://woocommerce.com/document/woopayments/
Cash payments and bank transfers are not possible, and the payment system does not accept SZÉP cards.
Payment can be made by entering your credit card details on the Website, or using ApplePay or GooglePay.
The fee is considered paid when it is credited to the Service Provider’s bank account.
The payment interface, on the screen will inform the Customer whether the fee has been paid successfully or not. In addition, in the event of failure of the payment and the order, the Service Provider shall also notify the Customer by email.
The invoice for the order will be sent to the email address provided by the Customer after successful payment.
6. Warranty
The Service Provider’s products are classified as foodstuffs.
The Service Provider indicates the quality retention period and shelf life on the product packaging. The Service Provider intends the food it delivers to be consumed by the date indicated on the label. The Service Provider will not accept any quality complaints after the best-before date.
The delivered product must be stored in a refrigerator at all times, must not be opened, and may only be heated immediately before consumption, after which it must be consumed immediately. In the event of repeated reheating, the Service Provider shall not be liable for the quality and edibility of the food.
The Service Provider shall not be liable for any deterioration in quality due to improper storage, handling, or use beyond the shelf life after receipt of the food!
*
Pursuant to the provisions of Act V of 2013 on the Civil Code, if the conditions are met, the Customer may make a warranty claim against the Service Provider in the event of defective performance.
As a general rule, the Customer may request repair or replacement, unless the claim chosen by the Customer is impossible to fulfill or would entail disproportionate additional costs for the Service Provider compared to fulfilling other claims. If the Customer has not requested or could not request repair or replacement, they may request a proportionate reduction in the consideration or, as a last resort, withdraw from the contract.
7. Disclaimer
The images on the Website are illustrations and are for informational purposes only.
The Service Provider is not obliged to deliver the food hot, given that it is stored in a refrigerator.
The food is prepared in a facility that uses gluten, milk, oilseeds, nuts, peanuts, crab, shellfish, fish, mollusks, soy, eggs, celery, mustard, and other allergenic substances, so the Service Provider cannot rule out the possibility of cross-contamination even in the case of foods marked as free of such substances.
The Service Provider shall not be liable for any malfunction or failure of the Website, nor shall it be liable for the security of the Website or for its freedom from computer viruses, spyware, or other malicious programs. The Service Provider recommends that Customers take the necessary precautions (e.g., use antivirus software, install operating system security updates, etc.).
The Service Provider is not responsible for the accuracy or completeness of the information on the Website.
The Service Provider is not responsible for the data provided by the Customer.
The Service Provider is not liable for any damages resulting from the Customer not accepting the ordered food.
8. Right of withdrawal
Pursuant to Section 29(d) and (e) of the Government Decree, the Buyer may not exercise the consumer’s right of withdrawal/termination specified in Section 20 of the Government Decree.
9. Intellectual property rights
All materials and content (images, text, graphics, etc.) posted on the Website, the structural design of the Website, its source code, and any other intellectual property are protected by copyright and other legal protections, and their use without the Service Provider’s permission is not permitted.
10. Contact, complaint handling
If the Customer has any questions regarding the food or order, or if they need information about the quality, basic characteristics, or allergens of any food, the Service Provider is available at the following contact details:
Mailing address: 1139 Budapest, Teve utca 33-41. C. ép. 1. ajtó
E-mail: info@noshcoffee.hu
Phone: +36303342616 on working days
If the Customer wishes to make a complaint to the Service Provider, they may do so verbally at the place of receipt, by phone, or by e-mail. Verbal complaints will be investigated immediately and remedied as necessary.
If the Customer does not agree with the handling of the complaint, or if it is not possible to investigate the complaint immediately, the Service Provider will immediately record the complaint and its position on it.
The Service Provider shall respond to written complaints in writing within 30 days of receipt in a manner that can be substantiated and shall take steps to communicate its response, justifying its position in rejecting the complaint.
11. Enforcement of rights
The competent Hungarian courts shall have exclusive jurisdiction to settle any legal disputes arising from a breach of these GTC. (Depending on the value of the subject matter of the dispute, the competent court shall be the Central District Court of Pest or the Metropolitan Court of Budapest, depending on the location of the Service Provider’s registered office).
In the event of a violation of the buyer’s rights, the buyer is entitled to file a complaint with the consumer protection authority, the procedure of which is governed by Act CLV of 1997 on consumer protection.
In the case of a contract concluded with a consumer, if the consumer and the Service Provider are unable to settle a dispute between themselves, the consumer has the option of turning to the conciliation body of their place of residence or domicile. The competent conciliation body according to the Service Provider’s registered office is the following: Budapest Conciliation Body (1016 Budapest, Krisztina krt. 99.; bekeltet.bkik.hu).
The contact details of the conciliation bodies can be found at the following link: https://mkik.hu/a-bekelteto-testuletek-teruleti-honlapjai
12. Miscellaneous provisions
The Agent shall make the GTC continuously available on its Website.
The Agent shall be entitled to unilaterally amend these GTC. Any amendments shall take effect upon publication on the Website.
The Service Provider does not have a code of conduct.
The Service may be used if the Customer is able to receive and read e-mails, given that system messages are sent by e-mail.
Any invalid, ineffective, void or unenforceable parts of the GTC shall not affect the validity, effectiveness or enforceability of the other provisions of the GTC.
These GTC are governed by Hungarian law.
*
Budapest, 04.02.2026.
Bárd Bisztró Limited Liability Company
Consiliation bodies
| 1. Baranya Vármegyei Békéltető Testület Address: 7625 Pécs, Majorossy Imre u. 36. Phone no: (72) 507-154; (20) 283-3422 Director: Dr. Gőbölös Réka Website: www.baranyabekeltetes.hu E-mail: info@baranyabekeltetes.hu; kerelem@baranyabekeltetes.hu | www.baranyabekeltetes.hu |
| 2. Borsod-Abaúj-Zemplén Vármegyei Békéltető Testület Address: 3525 Miskolc, Szentpáli u. 1. Mailing address: 3501 Miskolc Pf. 376. Phone no: (46) 501-090 Director: Dr. Tulipán Péter Website: www.bekeltetes.borsodmegye.hu E-mail: bekeltetes@bokik.hu | www.bekeltetes.borsodmegye.hu |
| 3. Budapesti Békéltető Testület Address: 1016 Budapest, Krisztina krt. 99. Mailing address: 1253 Budapest Pf. 10. Phone no: (1) 488-2131 Director: Dr. Inzelt Éva Veronika Website: www.bekeltet.bkik.hu E-mail cím: bekelteto.testulet@bkik.hu | https://bekeltet.bkik.hu/ |
| 4. Csongrád-Csanád Vármegyei Békéltető Testület Address: 6721 Szeged, Párizsi krt. 8-12. Phone no: (62) 554-250/118 mellék Director: Dr. Horváth Péter Károly Website: www.bekeltetes-csongrad.hu E-mail: bekelteto.testulet@csmkik.hu | www.bekeltetes-csongrad.hu |
| 5. Fejér Vármegyei Békéltető Testület Address: 8000 Székesfehérvár, Hosszúséta tér 4-6. Phone no: (22) 510-310 Director: Dr. Csapó Csilla Website: www.bekeltetesfejer.hu E-mail: bekeltetes@fmkik.hu | www.bekeltetesfejer.hu |
| 6. Győr-Moson-Sopron Vármegyei Békéltető Testület Address: 9021 Győr, Szent István út 10/A. Phone no: (96) 520-217 Director: Dr. Bagoly Beáta Website: www.bekeltetesgyor.hu/hu; www.gymsmkik.hu/bekelteto E-mail: bekeltetotestulet@gymskik.hu | www.bekeltetesgyor.hu/hu www.gymsmkik.hu/bekelteto |
| 7.Hajdú-Bihar Vármegyei Békéltető Testület Address: 4025 Debrecen Vörösmarty u. 13-15. Phone no: (52) 500-710; (52) 500-745 Director: Dr. Hajnal Zsolt Website: www.hbmbekeltetes.hu E-mail: bekelteto@hbkik.hu | www.hbmbekeltetes.hu |
| 8. Pest Vármegyei Békéltető Testület Address: 1055 Budapest, Balassi Bálint utca 25. IV. emelet 2. Mailing address: 1364 Budapest, Pf.: 81 Phone no: (1) 792-7881 Director: Dr. Nadrai Géza Website: www.panaszrendezes.hu; www.pestmegyeibekelteto.hu E-mail: pmbekelteto@pmkik.hu | www.panaszrendezes.hu www.pestmegyeibekelteto.hu |